Experience — Christina Jeong

Senior AI Architect

2026 – Present

IBM / HashiCorp · Remote (TX)

Lead discovery, requirements gathering, workflow mapping, and technical enablement for internal AI initiatives supporting Sales, Field, Product, R&D, GTM, and enterprise customer-facing teams.
Design, build, and optimize AI-powered workflows using retrieval-augmented generation (RAG), LLMs, system prompt engineering, prompt testing, LangSmith observability, model evaluation, embeddings, vector databases, workflow automation, API integrations, and fine-tuning experimentation.
Translate ambiguous business and operational needs into AI adoption roadmaps, MVP workflows, demos, rollout plans, and self-service experiences that help teams move from experimentation to repeatable usage.
Build AI-enabled workflows connecting Slack, Snowflake, Jira, Zendesk, Gainsight, enterprise knowledge bases, and internal systems to automate requests and streamline work across platforms.
Contribute UI and full-stack improvements to a React/TypeScript and Flowise-based AI platform, improving usability, reliability, and adoption.
Create technical demos, enablement materials, and stakeholder walkthroughs to support AI activation and scalable internal adoption.

2024 – 2026

HashiCorp · Remote (TX)

Supported $22M+ ARR across enterprise accounts, providing post-sales technical guidance and adoption strategy for Terraform, Vault, and Consul in complex hybrid-cloud environments.
Led technical discovery with enterprise customers to uncover new use cases, identify adoption blockers, and contribute directly to upsell motions and platform expansion.
Collaborated with AEs, SEs, Product, and Engineering to shape PoC strategy, deliver tailored demos, and build technical champions within customer organizations.
Contributed to an internal AI assistant using LLMs and NLP, trained on internal documentation to support pre-sales discovery and post-sales enablement.
Developed validated designs, integration playbooks, and onboarding materials to help customers accelerate deployment and reduce implementation risk.
Aligned infrastructure strategy with customer business goals, helping quantify ROI and connect technical outcomes to measurable business value.

2021 – 2024

Slalom Consulting · Austin, TX

Delivered OpenTelemetry PoCs to demonstrate observability value, reduce tool sprawl, and support vendor-neutral data strategies.

Led cloud migration efforts, collaborating with developers to troubleshoot infrastructure issues and modernize legacy workloads.
Delivered training to engineering teams to reduce incident resolution times and increase operational maturity.
Authored infrastructure as code with Terraform and CloudFormation for repeatable, reliable AWS deployments.

Drove pre-sales engineering efforts by building a survey automation platform as part of an SRE transformation offering.
Delivered org-wide enablement to articulate technical value to both technical and non-technical stakeholders.

Migrated production workloads from on-prem to AWS Cloud, leveraging Terraform and CI/CD best practices.

2019 – 2021

Ameriprise Financial · Minneapolis, MN

Led application feature development from discovery to delivery, influencing roadmap priorities on a cross-functional Agile team.
Developed and maintained RESTful APIs and microservices in Java and Scala for distributed applications, improving performance and resilience across environments.